Shipping & Returns Policy.

1.1. How It Works

Golly purchases and ships items from US retailers to your doorstep in Ghana. Here's the process:

• Order processed within 24 hours
• Platform delivers to our US warehouse (2-7 business days)
• We ship to Ghana every Friday (items must arrive by Thursday)
• Package arrives in Ghana within 3 business days
• Customs clearance handled by Golly within 24 hours
• Processing and invoicing within 24 hours
• Delivery initiated within 24 hours of payment

1.2. Delivery Areas

We deliver to doorsteps within Accra at no additional cost. If you are located outside Accra, your package can be delivered to a location in Accra for free, and you arrange onward transportation.

Free doorstep delivery within Accra. Customers outside Accra arrange last-mile transport from Accra.

1.3. Shipping Costs

At checkout, you pay item price plus sales tax and processing fees. Final shipping is calculated after we receive and weigh your package in Ghana, so you are not overcharged or undercharged. We also show an estimated shipping cost on the checkout page based on platform weight info or historical data. Example: if you buy a $50 item, you pay about $50 + tax at checkout, then receive a shipping invoice in Ghana based on actual package weight.

1.4. Customs & Duties

Customs and import duties are included in the shipping amount we charge. Customs clearance is handled entirely by Golly.

1.5. Tracking

Track your order through all stages in the app: purchase, US warehouse receipt, international shipment, customs clearance, local processing, out-for-delivery, and delivered. You receive updates throughout.

1.6. Insurance & Liability

Optional insurance is available at full declared shipment value on request. To add insurance, contact support before your item ships from our US warehouse. Without insurance, maximum liability is $100 USD per Terms of Service.

• $100: maximum liability without insurance
• 60 days: shipment declared lost if no movement
• 30 days: deadline to file a claim

1.7. Lost or Damaged Items

If your package is lost in transit or arrives damaged, contact us as soon as possible.

• Report via app or support@gollyexpress.com
• Provide order details and photos (if damaged)
• We investigate with the carrier and process a claim
• Compensation is issued per insurance coverage or liability terms

1.8. Unclaimed Packages

After invoice issuance, you have 30 calendar days to pay and arrange delivery or pickup. We attempt delivery up to 2 times. After two failed attempts, pickup is required.

Packages unclaimed after 30 days may be declared abandoned and auctioned to recover shipping costs, per Terms of Service.

1.9. Prohibited Items

Prohibited items include standalone lithium batteries, flammable liquids, hazardous materials, firearms and weapons, perishable food items, live plants or animals, illegal substances, and counterfeit goods.

1.10. Delivery Attempts

We attempt delivery up to 2 times. If both attempts are unsuccessful, you will need to pick up your package from our warehouse in Accra.

2.1. Overview

Golly is a concierge and forwarding service. We do not own or stock the items we purchase and ship on your behalf. Returns and refunds are coordinated with the original platform (Amazon, eBay, etc.) according to their policies.

2.2. Eligibility

To be eligible for a return, all of the following conditions must be met:

• Within 30 days of receipt at our US warehouse
• Item must be unused and in original packaging
• Clothing must have tags still attached
• Defective electronics may be opened, but must include original packaging and accessories
• Proof of purchase is required

2.3. Free Returns (Item at US Warehouse)

If your item has not yet shipped from our US warehouse to Ghana, returns are processed at no cost to you. We coordinate the return with the platform using the free domestic return label they provide.

Returns are free only while the item is still at our US warehouse.

2.4. Returns After Delivery to Ghana

If you have already received your item in Ghana and wish to return it, the return is possible but international shipping costs apply.

• Submit a return request via the app or email support@gollyexpress.com
• Ship the item back to our US warehouse at your cost
• We coordinate the return with the platform on your behalf
• Refund is processed after the platform credits us

2.5. Refund Timeline

Once the platform receives and approves the returned item, we process your refund promptly.

• ~2 weeks: typical end-to-end refund timeline
• GHS: refunded in the original amount paid

2.6. Damaged or Defective Items

If an item arrives at our US warehouse damaged or defective, we immediately contact the platform and begin processing a return on your behalf at no cost to you. You will be notified of the issue and any expected delay in delivery.

2.7. Order Cancellation

You may cancel an order under the following conditions:

• Before the item ships from our US warehouse: full refund after the platform credits us
• After the item has shipped to Ghana: cancellation is not possible

2.8. Non-Returnable Items

Certain items cannot be returned regardless of condition: perishable goods (food, flowers, plants), custom or personalized products, personal care items, hazardous materials, and digital goods. The platform's policy may have additional restrictions.

2.9. Refund Method

Refunds are issued to your original payment method (mobile money or card) in the same GHS amount you paid at checkout. The exchange rate from your original purchase applies.