Sea shipping is here! One flat rate covering shipping, duty, and customs. Learn more

Frequently asked questions

Air shipping typically takes days, sea shipping takes weeks. You see the estimated transit time for your package before you commit, and it updates as your package moves.

It depends on weight and whether you choose air or sea. Whichever you pick, you see the full breakdown, shipping, duty and customs, and delivery, before you pay. Nothing is added afterwards.

No. Duty and customs are included in the price you are quoted. We clear your package on arrival in Ghana so nothing is waiting for you at the port.

Every package is tracked from the moment it reaches our warehouse, so we can see exactly where it stopped moving. If something goes wrong, our support team traces it for you and keeps you updated until it is resolved.

There are two ways to shop. Buy directly from the stores built into the Golly app and pay in your local currency, or, if the store you want is not in the app, ship your order to your Golly locker address and we take it from there.

You get a locker address in the United States, London and Canada, so any store that delivers within those countries can deliver to you. The stores built into the app are US retailers.

Yes. We deliver across Ghana. Delivery cost is calculated from your address and shown in your estimate before you commit.

Anything airlines and customs prohibit: flammable liquids, aerosols, batteries shipped on their own, weapons, perishables and restricted goods. If you are unsure about an item, ask us before you order it.

In cedis, from Ghana. Pay with Mobile Money or a card at checkout, and the amount you approve is the amount that leaves your account. You never need a foreign card or a dollar balance.

It is your own receiving address at our partner warehouses abroad — every account gets one in the United States, one in London and one in Canada. Shop any store that delivers locally, send it to your locker, and we bring it to Ghana.

The full journey: shipping, duty and customs, and delivery in Ghana. You see the figure before you commit, and it is the figure you pay — nothing is collected at the port or at your door.

Sea is priced by the space you take rather than by weight, which makes it the cheap route for big and heavy things. Containers sail on a schedule and take a few weeks; you choose air or sea per shipment in the app.

Yes — from the moment it checks in at your locker to the moment it reaches your door. The app shows every step, including photos of your items taken at the warehouse before they leave.

We clear it through customs, then deliver it to your address anywhere in Ghana. You will see the delivery cost in your estimate up front, and you approve everything before it ships.

Still stuck? Visit the help centre